REFUND POLICY
RETURNS
Regarding our digital products and online training:
We do not issue any refunds
RIGHT OF WITHDRAWAL AND REFUND
Article L221-28 of the Consumer Code states that the right of withdrawal cannot be exercised for contracts "For the supply of audio or video recordings or computer software".
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Regarding our physical products:
To be eligible for a return, your order must have a defect on the item or an error. Items must be unused and in the same condition as you received them. They must also be in the original packaging.
We do not accept returns on specified details, please read product sheets carefully before purchasing.
It is impossible to modify or cancel an order once it has been prepared, packed, and processed.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
If you receive a refund, return shipping fees, PayPal and/or Stripe goods and services fees will be deducted from it.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at: musafirayn@gmail.com
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If this is the case and you wish to exchange it for the same item, please send us an email at musafirayn@gmail.com
Shipping
To return a product, you must first contact us via the following email address: musafirayn@gmail.com. We will inform you whether the return is approved and provide you with the shipping address.
Depending on where you live, the time required to receive your exchanged product may vary.
If you ship an item valued over 75 euros, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
For foreign countries: customs fees are the buyer's responsibility and are therefore non-refundable.
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Regarding our Darsu Al Madinah courses:
No refunds are possible.
Payment of the deposit is a commitment on your part. Payment of the other half is required before your arrival or upon it.